Effective Date: September 11, 2026
Brand: Tie Verse
At Tie Verse, we take pride in delivering top-tier school uniforms, custom ties, badges, ID cards, and lanyards. Customer satisfaction is our priority. Please review our policy below regarding returns, refunds, and exchanges.
1. General Return Conditions
To be eligible for a return or exchange:
The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags, labels, and accessories intact.
Proof of purchase (order ID or invoice) must be provided.
Return/Exchange requests must be submitted within 7 calendar days from the date of delivery.
2. Custom & Personalized Items (Non-Returnable)
Due to the tailored nature of custom-made merchandise, the following items cannot be returned or refunded unless there is a manufacturing defect or printing error on our part:
Custom-printed or embroidered ties with specific logos/designs.
Custom school sweaters with customized badges/crests.
Personalized ID cards and custom-printed lanyards.
Custom lapel pins and metal badges.
Note: If a custom order arrives damaged, incorrect, or defective, please notify us within 48 hours of delivery with photo/video evidence. We will reprint, remake, or repair the items at no extra cost.
3. Exchanges (Standard / Ready-Made Products)
If you need to exchange a standard item (e.g., incorrect sizing on ready-made uniforms or standard ties):
Contact our support team within 7 days of delivery.
Size exchange is subject to product availability.
Delivery Charges: The customer is responsible for paying shipping costs for returning and resending the item, unless the exchange is due to a mistake made by Tie Verse.
4. Refunds
Once your return is received and inspected:
We will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed through your original payment method or via mobile banking (e.g., bKash, Nagad, or Bank Transfer) within 5–10 business days.
Shipping Fees: Original shipping costs are non-refundable.
5. Damaged or Incorrect Goods
If you receive a damaged product or an incorrect item:
Take clear photos or a short video of the product and its packaging.
Email us at support@tieverse.com or message us on WhatsApp within 48 hours.
We will arrange a free exchange or a full refund for the affected items.
6. Order Cancellations
Standard Orders: Can be canceled within 12 hours of placing the order for a full refund.
Custom/Bulk Orders: Once production or sample approval has started, custom bulk orders cannot be canceled or refunded.